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Non-profit

Better Business Bureau (BBB)

Website:

www.bbb.org
Location:

Arlington, VA
Tax ID:

83-3454617
Tax-Exempt Status:

501(c)(6)

Budget (2022):

Revenue: $15,492,155
Expenses: $14,989,673
Assets: $16,002,411
Type:

Business advocacy nonprofit
Formation:

2020
Interim CEO:

Jim Temmer
Budget (2023):

Revenue: $18,745,091
Expenses: $18,692,909
Assets: $15,284,501 21

References

  1. International Association of Better Business Bureaus Inc, Return of Organization Exempt from Income Tax (Form 990), 2023, Parts I and II.

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The Better Business Bureau (BBB) is a network of independently owned nonprofit organizations across the U.S. and Canada that promotes marketplace trust. BBB has been overseen by the International Association of Better Business Bureaus (IABBB) since 2020. Until 2019, the BBB was overseen by the Council of Better Business Bureaus (CBBB), which was established as a nonprofit in 1918. 1

Activities

The International Association of Better Business Bureaus is the nonprofit umbrella organization representing local Better Business Bureaus offices across the U.S. and Canada. The mission of the IABBB is to advance marketplace trust by promoting business self-regulation and helping local BBBs succeed. By supporting honest business practices that engage and educate consumers, the IABBB seeks to increase consumer confidence. 2

The Better Business Bureau provides resources for consumers that include tips, scam alerts, dispute resolution, and BBB Accredited business listings. The BBB also provides consumers with the ability to file complaints, leave reviews, and get quotes from BBB Accredited businesses. 3

For businesses, the Better Business Bureau provides resources for both BBB Accredited and non-Accredited businesses to help build consumer trust. The BBB allows all businesses to be listed in its online directory, receive consumer reviews, professional development opportunities, and help running businesses. BBB provides its Accredited businesses with the BBB seal, allows businesses to be part of its “Get A Quote” program, and offers access to networking and local services. 4

Funding

The Better Business Bureau is funded primarily by annual dues from accredited businesses. These dues are collected by local BBB offices and submitted to the IABBB. The IABBB reported more than $14 million in dues revenue in 2023. 5

Leadership

Jim Temmer is the interim CEO and former chair of the board of the IABBB. Temmer formerly worked as executive director of the Milwaukee Bar Association. Temmer is a volunteer with the Milwaukee Justice Center. 6

Rod Davis is chair of the board of the IABBB and the president and CEO of the Better Business Bureau serving Southeast Florida and the Caribbean. Davis formerly worked as a senior vice president at the Council of Better Business Bureaus and as president of the BBB Institute for Marketplace Trust, where he sits on the board of directors. 7

Tyler Andrew is the chair of the Technology Committee at IABBB and the president and CEO of the Better Business Bureau Great West + Pacific. Andrew formerly worked as an executive vice president at the Better Business Bureau serving Alaska, Oregon, and Greater Washington. 8

Lynn Conner is the president and CEO of the Better Business Bureau serving Sacramento and Northeast California. 9

Michelle Corey is the president and CEO of the Better Business Bureau St. Louis. 10

Matt Fehling is the president and CEO of the Better Business Bureau serving the Pacific Southwest. Fehling formerly held positions with the BBB of Central/Northern Arizona, the Denver/Boulder BBB, and the Council of Better Business Bureaus. 11

Lisa Frohnapfel is the chair of the Marcom Committee at the IABBB, the president and CEO of the Better Business Bureau of West Michigan, and the interim president and CEO at the Better Business Bureau Serving Eastern Michigan and the Upper Peninsula. 12

Kitt Letcher is the chair of the Governance Committee at the IABBB and the president and CEO of the Better Business Bureau serving Central Oklahoma. Letcher formerly worked as director of resources development for the United Way of Central Oklahoma. 13

Jonathan Liebert is the CEO of the Better Business Bureau of Southern Colorado. Liebert formerly worked as the CEO of the National Institute for Social Impact. 14

Mary O’Sullivan-Andersen is the president and CEO of the Better Business Bureau serving Southern Alberta and East Kootenay. 15

Shelley Polansky is the chair of the Excellence Committee at the IABBB and the president and CEO of the Better Business Bureau serving Northern Colorado and Wyoming. 16

Eric Reicin is the president and CEO of BBB National Programs. 17

Shannon Siegferth is the president and CEO of the Better Business Bureau of Akron. 18

Angela Isabell Taylor is a vice president and general counsel for IABBB. 19

Melissa Trumpower is the executive director of the BBB Institute for Marketplace Trust. 20

Other members of the board include Jim Hunter and Tony Priore. 20

References

  1. “Frequently Asked Questions: General Information.” International Association of Better Business Bureaus. Accessed June 2, 2025. https://www.bbb.org/all/faq#general.
  2. “Mission and Vision.” International Association of Better Business Bureaus. Accessed June 2, 2025. https://www.bbb.org/mission-and-vision.
  3. “Consumer Resources.” International Association of Better Business Bureaus. Accessed June 2, 2025. https://www.bbb.org/all/consumer-resources.
  4. “Business Resources.” International Association of Better Business Bureaus. Accessed June 2, 2025. https://www.bbb.org/all/business-resources.
  5. International Association of Better Business Bureaus Inc, Return of Organization Exempt from Income Tax (Form 990), 2023, Part VIII, Line 2a.
  6. “James Temmer.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/james-temmer-75540a7/.
  7. “Rod Davis.” Score Association. Accessed June 2, 2025. https://www.score.org/broward/contributor/rod-davis
  8. “Tyler Andrew.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/tylerandrew/.
  9. “Lynn Conner.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/lynnconner/.
  10. “Michelle L. Corey CAE.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/michelle-l-corey-cae-950bb510/
  11. “Matthew Fehling.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/mfehling/.
  12. “Lisa Frohnapfel.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/lisa-frohnapfel/.
  13. “Kitt Letcher.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/kittletcher/.
  14. “Jonathan Liebert.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/jonathan-liebert-96918112/.
  15. “Mary O’Sullivan-Andersen.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/mary-o-sullivan-andersen-0aa2b21/?originalSubdomain=ca.
  16. “Shelley P.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/shelleyglause/.
  17. “Eric Reicin.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/eric-reicin/.
  18. “Shannon Siegferth, MBA.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/shannon-siegferth-mba-9589b593/.
  19. “Angela Isabell Taylor.” LinkedIn. Accessed June 2, 2025. https://www.linkedin.com/in/angela-isabell-taylor-1725b721/.
  20.  “Board of Directors.” International Association of Better Business Bureaus. Accessed June 2, 2025. https://www.bbb.org/local-bbb/international-association-of-better-business-bureaus/people/board-of-directors.
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Nonprofit Information

  • Accounting Period: December - November
  • Tax Exemption Received: January 1, 2020

    • Available Filings

    Period Form Type Total revenue Total functional expenses Total assets (EOY) Total liabilities (EOY) Unrelated business income? Total contributions Program service revenue Investment income Comp. of current officers, directors, etc. Form 990
    2022 Dec Form 990 $15,492,155 $14,989,673 $16,002,411 $3,361,931 N $1,034,112 $14,121,889 $54,723 $987,855 PDF
    2021 Dec Form 990 $13,292,143 $12,992,341 $17,726,579 $5,308,916 N $0 $12,789,787 $39,824 $1,198,567
    2020 Dec Form 990 $13,078,598 $12,235,333 $13,160,929 $825,494 N $10,000 $12,975,112 $48,655 $1,084,178 PDF
    2019 Dec Form 990 $18,247,485 $7,376,463 $11,790,632 $693,466 N $10,340,902 $7,840,177 $66,406 $318,022

    Better Business Bureau (BBB)

    4250 FAIRFAX DR STE 600
    Arlington, VA 22203-1665