Single Stop USA

Background

Single Stop is a nonprofit organization that provides software and tools to connect individuals to “vital assistance” welfare programs, including financial-stability, health-care, food-security, and housing-support programs. ¹

As of 2023, Single Stop was headquartered in New York City. ³

Activities

On its 2024 impact report, Single Stop claimed to have served an estimated 80,600 individuals, “unlocked” about $658 million in benefits, and delivered an average of $20,200 per household helped that year. ⁴

Single Stop also helps clients from “underserved populations” prepare their taxes. In 2024, it claimed to have helped 16,729 households, helped its clients receive $23.3 million in tax refunds, saved them a total of $5.4 million on tax preparation services, claimed $4 million in child tax credits, and claimed $6.8 million in earned income tax credits. ⁴

Affiliations

Single Stop is formally related to Fedcap Rehabilitation Services, a member of the Fedcap Group. ^{5 6}

As of 2024, Single Stop was partnered with social services search engine Findhelp. Findhelp’s engine scans its repository of community-based organizations for search queries and filters. Single Stop has integrated its engine into its interactive community resources map to help its clients find thousands of food assistance, healthcare, and housing assistance programs. ⁴

As of 2026, Single Stop was partnered with Mantra Health, a digital portal for mental health providers to counsel college students; Upswing, which aims to empower “marginalized students” by connecting students from “historically marginalized” populations to financial aid services; and Medicat, a student medical records platform that claims its services help students “overcome barriers” and “stay on track to graduate.” ²

Financials

In 2023, Single Stop reported revenues of $4,263,393, total expenses of $6,066,272, and net assets of -$4,525,601. ⁷

While Single Stop is a standalone organization, it functions as a project of the Fedcap Group, which runs Single Stop’s board of directors. ⁸

In 2023, Single Stop reported that president and CEO of Fedcap Christine McMahon was compensated with a total of $891,927, and CFO of Fedcap Carol Khoury was compensated with a total of $347,921. Martin Hanna, who at that time was the president of Single Stop, was compensated with a total of $258,127 for that year. ⁹

Grantmaking

In 2023, Single Stop gave grants of $86,689 to Project Hospitality, $85,743 to the Henry Street Settlement, and $70,170 to the Center for Urban Community Services. ¹⁰

Leadership

As of 2026, Steven Williams was the chief executive officer of Single Stop. Williams had previously held senior leadership roles at software firms like Reputation, Emmersion, Gaia Equity, and Verint. ^{11 12}